1. Data controller
Home Garden & Lifestyle Solutions, S.L. (Masterkool® España), Tax ID (CIF) B98407034, C/ Camino de la Caseta 1, local 1-D, 29670 San Pedro Alcántara, Marbella (Málaga), Spain. Telephone: +34 952 787 881. Email: info@masterkool.es.
2. Purposes and legal basis
- Order management: name, addresses, email, telephone and products purchased, to process, deliver, charge and invoice the order, and to handle warranty claims and returns. Legal basis: performance of the contract (article 6.1.b GDPR).
- Legal obligations: keeping accounting and tax records. Legal basis: compliance with legal obligations (article 6.1.c GDPR).
- Enquiries and quotation requests: the data provided by the data subject, to respond to the request. Legal basis: pre-contractual measures taken at the data subject’s request (article 6.1.b GDPR).
Card payment details are processed directly by Redsys and the bank. Masterkool has no access to them.
3. Retention
Data are kept for as long as the business relationship lasts and, afterwards, for the periods required by law (six years for accounting records, under article 30 of the Spanish Commercial Code). Data from enquiries that do not result in an order are deleted when no longer needed.
4. Recipients
Data are only disclosed to third parties where necessary to provide the service: carriers, Redsys and the bank for payment, the tax advisor, and the web hosting and email providers, acting as data processors. Data are not disclosed for advertising purposes.
The email provider (Google) may process data outside the European Economic Area, with the safeguards provided for in the GDPR (EU-US Data Privacy Framework and standard contractual clauses).
5. Your rights
Data subjects may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability by writing to info@masterkool.es. They may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
6. Cookies
The Shop only uses technical cookies, necessary for the cart, payment, language and session to work. It does not use advertising or analytics cookies.